MyChart - Your secure online health connection. In order to give you access to the best healthcare, we moved to a better MyChart and are bringing your health information into one place. Communicate with your doctor Get answers to your medical questions from the comfort of your own home. In the event of any failure of the iOS App to conform to any applicable warranty provided by Northwestern Medicine in these Terms, you may notify Apple and Apple will refund the purchase price for the iOS App (if any). For a reasonable period of time based on the particular interest, taking into account the fundamental interests and the rights and freedoms of the Data Subjects. Access MyChart. Minor children ages 12 through 17 will be eligible to participate in the full spectrum of MyChart services with provider approval. Lovelace Medical Group provides patients with exceptional care with the support of Lovelace Health System. You also agree to these Terms when you access or use the Digital Services as a guest user (e.g., if you pay a bill via the Digital Services as a guest user). Under the GDPR, in certain circumstances, an EEA-resident Data Subject has certain individual rights with respect to the Personal Data that we hold about them. What is an access code? Forgot Username? All original content, materials, features and functionality (including, text, information, images, photos, graphics, artworks, logos, videos, audios, directories, listings, databases, and search engines) available via the Digital Services (the "Content") are owned by Northwestern Medicine and/or its licensors and may be protected by U.S. and foreign copyright, trademark and other intellectual property laws. Some features of our Apps may require access to certain native applications on your mobile device, such as the camera and photo storage applications (e.g., to take and upload photos) and the phonebook application. MyChart, the connection to your health information 24/7. Provide, maintain and improve our Services and provide you with relevant information; Send you technical notices, updates, security alerts and support and administrative messages; Respond to your comments, questions and requests and provide customer service; Communicate with you about products and services offered by us and others, and to provide news and information we think will be of interest to you; Plan, administer and coordinate events, community groups and outreach activities; Process financial assistance applications and donations; Monitor and analyze trends, usage and activities in connection with our Services; Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Northwestern Medicine and others; Maintain appropriate records for internal administrative purposes; Process applications for employment, fellowships, and grants; and. If a payment is not successfully settled and you do not edit your payment method information, you remain responsible for any uncollected amounts and authorize us to continue billing the payment method, as it may be updated. You agree, however, that our liability, and recoverable damages, will be limited to the maximum extent permitted by law. To access MyChart, login to myPRES, and select the “Access MyChart” button. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. The "Northwestern Medicine" name and logo and all other Northwestern Medicine names, marks, logos and other identifiers are trademarks and service marks of Northwestern Medicine. When you initially enroll in MyChart, you will have the opportunity to create a personal login name (called MyChart ID) and a password. By accessing or using the Services, you consent to our collection, use and disclosure of your information in accordance with this Privacy Policy and Terms of Use. That's why we are pleased to offer MyChart. 6. Because of these requirements, we cannot offer the full spectrum of services to parents of minor patients in this age category unless the minor approves Proxy access to the parents. We reserve the right to change our Terms at any time. Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms with respect to any iOS App, and that, upon your acceptance of these Terms, Apple has the right (and deemed to have accepted the right) to enforce the Terms against you with respect to the iOS App as a third-party beneficiary thereof. However, even if you opt-out of receiving such communications, we retain the right to send you non-marketing communications (such as important transaction information, or changes in website or mobile application terms). A personal myPRES member log in will access services for members, not provider tools. Click Here; Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days; Manage your appointments View details of your past and upcoming appointments Updating your ProviderProviderProvider settings on MyChart mobile application 1. Northwestern Medicine and its corporate affiliates, each in its own capacity, acts as a "Data Controller" under the GDPR. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services. On the child's 18th birthday, a parent or guardian's view will be terminated. If you prefer not to be contacted by letter, phone, or email by a researcher not involved in your clinical care, you can contact Northwestern Medicine to be removed from the contact registry at 630-933-6528. Always drive cautiously according to road conditions, traffic laws, and local ordinances governing the use of mobile devices while operating a motor vehicle. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, CALL 911. Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days If you see the screen below, follow these steps. § 1 et seq. Northwestern Medicine may process Personal Data subject to its own legitimate interests, such as to facilitate treatment; to schedule appointments; to offer support programs; to offer community initiatives; to promote scholarly research; to develop, administer and support research; to operate, evaluate and improve our business; to process donations; to support our recruitment activities; to process job applications; or to facilitate a sale of assets or merger or acquisition. You may need to register for a MyChart Account ("Account") to access some or all of our Digital Services. Log in or register as a new user via a web browser. If you access or use MyChart via the Apps, we may offer functionality to help expedite the check-in process for your upcoming appointments by sending a push notification to your mobile device asking if you would like to check-in to your upcoming appointment when you arrive at the facility. You should not rely on the On-Site Directions functionality in the event of an emergency. Coming soon. Either you or we may terminate our relationship with regard to the Digital Services at any time, with or without cause. You are solely responsible for any charges at the parking lot you use. All trademarks, trade names and logos appearing on or through the Digital Services are owned or licensed by us. If you are experiencing a fever, coughing, shortness of breath, loss of taste or smell, aches, pains, or any other COVID-19 symptoms, contact your provider by phone. You access and use a Linked Third-Party Service solely at your own risk. MyChart Username. Northwestern Medicine may process Personal Data for scientific or historical research purposes, or statistical purposes in the public interest, as authorized by applicable law. Complete the MyChart upgrade process on your computer by following the steps provided on . If you still have questions or issues upgrading your account, please call the NM MyChart Help Desk at 1.855.HLP.MYNM (1.855.457.6966). If you supply or transmit any User Content via the Digital Services, you represent and warrant to us that you have the legal right necessary to grant us the license described above, and that such material will not violate any law or the rights of any person or entity. If any provision of these Terms is or becomes unenforceable or invalid, the remaining provisions will continue with the same effect as if such unenforceable or invalid provision had not been used. Notwithstanding the foregoing, however, you and Northwestern Medicine agree that Northwestern Medicine may commence and maintain an action or proceeding seeking injunctive or other equitable relief in any court of competent jurisdiction. If you do not have an e-mail address on file, or you are having trouble receiving a recovery message, you will have to contact us to help you regain access to your MyChart account. View our updated visitation guidelines here. Please update any bookmarks or favorites to Please use the links below to jump to the sections of our Privacy Policy to learn more: What Information Does Northwestern Medicine Collect? The arbitrator also does not have the power to vary the class action waiver provisions.    Northwestern Memorial HealthCare Corporate Affiliates. Please direct any questions, complaints or claims with respect to an iOS App to Northwestern Medicine at the contact information provided below. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. You agree that Northwestern Medicine has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Please note that this Privacy Policy describes your information practices with respect to your use of the Services. TRACK AND BE NOTIFIED. Such safeguards may include the execution of standard contractual clauses; EU-US Privacy Shield framework; consent of the individual to whom the personal information pertains; or other safeguards permitted by applicable EEA requirements. Any messages you send to us in MyChart may be routed to an appropriate person for handling, and someone other than the patient's physician may be involved in addressing requests. The Board also voted to continue serving members through the end of 2020 to ensure continuity of its current members' health insurance. To the fullest extent permitted by applicable law, you release Northwestern Medicine and the other Northwestern Medicine Parties from responsibility, liability, claims, demands, and/or damages of every kind and nature, in any way arising out of or related to the operation, or your use, of the Digital Services or any Content that in any way arise out of or related to the acts or omissions of third parties ("Third Party Disputes"). Alternatively, you may contact us at Guest Bill Pay. The types of information we may collect from you include: Information We Collect Automatically When You Use the Services. SIGN UP NOW. Password. Accordingly, the exclusions and limitations set forth above may not apply in their entirety to you. We reserve all rights. COVID-19 (Coronavirus) Notice. Upon your request, we may send you information about Northwestern Medicine via email. If you are a patient receiving medical care from a healthcare provider affiliated with Northwestern Medicine, you have other rights with respect to the access, use, and disclosure of your protected health information. To exercise any of these rights, please contact us using the contact details set out under the "Contact Us" heading below. For more information about Mercy Care, visit The arbitrator will not, however, have the power to award punitive or exemplary damages, the right to which each party hereby waives. Slide Image: URL: // Get a preview of our new look and feel. Please review this Privacy Policy, which is incorporated into and made part of our Terms of Use. If Northwestern Medicine relies on consent for the processing of Personal Data, we will provide transparent notice of the purposes for which we seek such consent at the time we collect your Personal Data. Updates may also modify or delete in their entirety certain features and functionality. Use the Digital Services in any manner that could interfere in any way with the operation of the Digital Services or any server, network or system associated with the Digital Services, including by: hacking, mail-bombing, flooding, overloading, or making "denial of service" attacks; probing, scanning or testing the vulnerability of the Digital Services or any server, network or system associated with the Digital Services; breaching or circumventing firewall, encryption, security or authentication routines; accessing data not intended for you, or accessing another's account that you are not expressly authorized to access. If the patient revokes this authorization, the applicable proxy's access to MyChart will end. You may stop the collection of this information at any time by changing the settings on your mobile device, but note that some features of our Apps may no longer function if you do so. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy. Error: Please enable JavaScript in your browser before using this site. As part of activating your Account, you are required to provide us with a valid email address and to update your email address if it changes. MyChart will be unavailable on Saturday, Dec 5th from 12:00 a.m. until 3:30 a.m. due to system maintenance. These Terms are important, contain legal obligations and affect your legal rights, so please read them carefully. To protect your privacy, you will need a personalized access code to sign up for NM MyChart. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Now you can travel freely on vacation and never worry about not having access to your health information. By providing a credit card or other payment method that we accept, you represent that you are authorized to use that payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your bill (including any applicable taxes and other charges) or donation (each, a "Transaction"). NM MyChart Is Now MyNM. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Use of the On-Site Directions functionality is at your sole risk. If You Don’t Have an NM MyChart Account You Can Sign Up For One 11. Proxy Consent Form - Adolescent Any changes that we make will become a part of our agreement with you when they are posted to our Digital Services. If you have a bill you want to pay but do not have an account, click below to pay as a guest. Except for the license you grant below, as between you and Northwestern Medicine, you retain all rights in and to your User Content. It is your responsibility to select a robust password and to prevent disclosure of your login and password, and to change your password if you feel that its security has been compromised. Your Patient Connect account is now closed. These Terms of Use (the "Terms") describe the terms and conditions on which Northwestern Memorial HealthCare and its corporate affiliates listed below (collectively, "Northwestern Medicine", "we", "us" or "our") provide access to, and govern the use of, our website located at (the "Website"), the MyNM mobile applications (the "Apps"), and the services and functionality known as MyChart ("MyChart", and together with the Apps and the Website, the "Digital Services") to you (users of the Website, MyChart and the Apps). If You Don’t Have an NM MyChart Account You Can Sign Up For One 11. You also agree that we may send you notice through the Digital Services or your Account. We are not responsible for any damages that result from your failure to keep your password secure. You must not transfer any of your rights or obligations under these Terms to anyone else without our prior written consent. Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your Account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. You must resolve any payment method problems before we proceed with your Transaction. For the duration of time that we are legally obligated to keep the information. © 1999 - 2019 Epic Systems Corporation. Scan code to download. The Apps may offer functionality to help visitors and patients find their way around the Northwestern Medicine campus. You acknowledge and agree that the above limitations of liability, together with the other provisions in these Terms that limit liability, are essential terms and that Northwestern Medicine would not be willing to grant you the rights set forth in these Terms but for your agreement to the above limitations of liability. In the event that you register for GetWell Loop, you agree to any additional GetWell Loop terms which will be provided to you upon invitation. If you are a California resident, you hereby waive any rights you may have arising out of these Terms under California Civil Code Section 1542, which says "A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her would have materially affected his or her settlement with the debtor or released party." We may share information about you, including Personal Information, as follows, or as otherwise described in this Privacy Statement: We may also share aggregated or de-identified information, which cannot reasonably be used to identify you. Northwestern Medicine processes Personal Data to fulfill our contracts with our business partners and service providers, such as for rendering payment or communicating with health care professionals or consultants. Waivers are effective only if in writing and signed by us. Termination will not limit any of our other rights or remedies. The patient understands that the information in MyChart is obtained from the patient's electronic medical record in our Epic EHR System and may include information from any providers or third parties. m1. Analytics Services Provided by Others Children's Privacy Security Region-Specific Disclosures Links to Third-Party Websites Your Choices Contact Us. Note that our Digital Privacy Policy does not describe how we treat your Protected Health Information. The latest and best information on how TidalHealth is prepared for and reacting to Coronavirus is on our website at MyChart has a new home! You are responsible for all charges (including data and messaging charges) related to your use of the Digital Services through your device. Call your healthcare provider if you: Feel sick with fever, cough or have difficulty breathing; Have been in close contact with a person known to have COVID-19 Northwestern Memorial HealthCare respects your right to privacy. Any User Content posted publicly or sent privately is the sole responsibility of the person who submitted it. Rights that you would have if you went to court, such as access to discovery, may be unavailable or limited in arbitration. With MyChart you can: • Communicate with your care team. Privacy of Your Health Care Information. Forgot Password? If you have sent an insufficient amount of funds to complete the Transaction, we may in our discretion cancel the entire Transaction or fulfill a partial Transaction using the amount of funds available, but we have no obligation to alert you to the insufficiency. To request a personal MyChart account, an individual must be at least 12 years old. 03vp Assistance If you are having problems with your MyChart account please send a correspondence to Coronavirus/COVID-19 NOTICE. Apple is not a party to these Terms and does not own and is not responsible for any App you access via your Apple Device ("iOS App") and the content thereof. With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf; In response to requests from local, state, provincial or federal law enforcement officials, any judicial, administrative or similar proceeding or order, such as a subpoena if we believe disclosure is in accordance with, or required by any applicable law; If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Northwestern Medicine and others; To investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Services' rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper; In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; Between and among Northwestern Medicine and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; For recruitment in research studies.